Anti-Spam & Consent Policy

Last updated: December 26, 2025

DetailerBase provides a platform that allows detailing businesses ("Users") to communicate with their clients ("Customers") via email and SMS. To protect recipients and comply with global anti-spam regulations, all Users must adhere to this policy.

1) Consent requirements

You must only send email/SMS when you have appropriate consent under applicable laws. This generally means:

  • customers affirmatively opt in (e.g., checkbox during booking),
  • you keep records of consent,
  • you honor opt-outs immediately.

2) Identification and contact information

Commercial electronic messages must clearly identify the sender and include contact information. CASL requires identification information and an unsubscribe mechanism in commercial electronic messages.

3) Unsubscribe / STOP

  • Email: marketing/automation messages must include a working unsubscribe method.
  • SMS: recipients must be able to opt out (e.g., replying STOP), and you must respect that opt-out. STOP/HELP expectations are an industry standard for US messaging programs.

4) Prohibited behaviors

You may not:

  • message purchased lists,
  • send repeated/unwanted follow-ups,
  • send deceptive content, or
  • send messages to people who opted out.

The FTC emphasizes that commercial email must include an opt-out mechanism and comply with CAN-SPAM requirements.

5) Platform safeguards

We may apply safeguards such as:

  • opt-in enforcement,
  • throttling and rate limits,
  • deduplication,
  • quiet hours,
  • a kill switch or suspension of messaging features,
  • manual review/approval for SMS enablement.

6) Enforcement

If we believe your use harms recipients or risks deliverability, we may restrict or disable your ability to send messages.