Terms of Service

Company details

WCAP Detailing Inc. (Nova Scotia, Canada)
51 Wentworth Drive, Halifax, NS B3M 0R7, Canada
Support: support@detailerbase.com

By creating an account, accessing, or using the Service, you agree to these Terms.

1) Who may use the Service

The Service is for businesses (B2B) only. You represent that you are using the Service on behalf of a business and have authority to bind that business.

2) The Service

DetailerBase provides tools such as scheduling, customer management, public booking, reminders/follow-ups, customer portal access, media uploads, and other related features. Features may change over time.

Important: DetailerBase does not currently process end-customer invoice payments or credit card payments. Online payment features are currently in development and are not enabled today.

3) Accounts, security, and verification

You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. We may require and enforce email and phone verification for security, abuse prevention, and compliance.

4) Subscription, trial, grace, and access states

DetailerBase is a paid SaaS product.

• Trial: 14 days, no card required to start.
• Grace: 7 days after trial ends with read-only access (you can view/export data, but core write actions are restricted).
• Locked: after grace ends, workspace access is locked until payment is active.
• Active: paid subscription is in good standing.

We may adjust how access is enforced for certain public pages (like booking) to prevent abuse and protect your customers.

5) Pricing, taxes, refunds, cancellation

• Main plan: $39.99 USD/month + applicable taxes (as shown in-app).
• Optional add-ons: (e.g., SMS) may be offered separately and are subject to additional rules and compliance review.

Refunds: No refunds.

Cancellation: You can cancel anytime; you'll keep access until the end of the billing period (unless restricted due to non-payment/fraud/abuse). Billing is handled through Stripe.

6) Customer communications (email/SMS) and compliance

You are responsible for how you use email/SMS features and for obtaining appropriate consent from your customers.

You agree that you will not:

• send messages without appropriate consent,
• send spam or deceptive content,
• violate anti-spam or telemarketing laws (including CASL (Canada), CAN-SPAM (US), TCPA (US) and other applicable rules),
• ignore opt-out requests.

We may suspend or restrict messaging to protect recipients and our deliverability/reputation. CASL requires specific sender identification and an unsubscribe mechanism in commercial electronic messages.

7) Fair use, abuse prevention, and throttling

The Service includes anti-abuse controls (rate limits, deduplication, quiet hours and similar protections). We may limit, throttle, or temporarily disable sending to prevent harm or misuse. Details are described in our Fair Use Policy.

8) Customer data, uploads, and your responsibilities

You and your customers may upload content (including photos and notes). You retain ownership of your content. You grant us a limited license to host, store, process, and display your content solely to operate and improve the Service.

You are responsible for:

• ensuring you have the rights to upload content,
• avoiding illegal/unsafe content,
• handling sensitive personal data responsibly,
• using private/public file settings appropriately (if available in your configuration).

9) Subprocessors and third-party services

We use third parties to provide the Service (e.g., hosting, email, SMS verification/delivery, billing, storage, error monitoring). A current list is in our Privacy Policy.

10) Confidentiality

You agree not to access or attempt to access other tenants' data, reverse engineer the Service, or bypass access controls.

11) Availability; changes to the Service

We strive for high availability but do not guarantee uninterrupted operation. We may modify or discontinue parts of the Service.

12) Disclaimers

The Service is provided "as is" and "as available." To the fullest extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement.

13) Limitation of liability

To the fullest extent permitted by law:

• We are not liable for indirect, incidental, special, consequential, or punitive damages.
• Our total liability in any 12-month period is limited to the amounts you paid us for the Service in that period.

14) Indemnification

You will indemnify and hold us harmless from claims arising from your use of the Service, your content, or your communications with your customers (including email/SMS compliance).

15) Termination

You may stop using the Service at any time. We may suspend/terminate accounts for violations, abuse, non-payment, or security concerns.

16) Governing law

These Terms are governed by the laws of Nova Scotia and the federal laws of Canada applicable therein, without regard to conflicts of law rules.

17) Contact

Support: support@detailerbase.com
Mail: WCAP Detailing Inc., 51 Wentworth Drive, Halifax, NS B3M 0R7, Canada